Return And Refund Policy

Return and Refund Policy

Effective Date: November 2025
Company: Measurement Systems Limited
Website: www.measurementsystems.org 

1. Overview

Measurement Systems Limited strives to ensure customer satisfaction with every product purchased. This Return and Refund Policy outlines the terms under which goods may be returned, exchanged, or refunded.

2. Eligibility for Returns

  • The item was purchased directly from Measurement Systems Limited or our authorized distributors.
  • The return request is made within 7 days of delivery.
  • The product is unused, in its original packaging, and accompanied by proof of purchase.
  • The item received was defective, damaged, or different from what was ordered.

3. Non-Returnable Items

  • Software, licenses, and digital products once activated.
  • Consumable or perishable goods (e.g., calibration fluids, batteries, or accessories).
  • Custom-made or special-order items.
  • Products damaged due to misuse, negligence, or unauthorized repair.

4. Return Process

  1. Contact our customer service team at [Insert company email] or [Insert phone number] to initiate a return request.
  2. Provide your order number, invoice, and a brief description of the issue.
  3. Once approved, ship the item back to our office or service center at your own cost, unless the return is due to a company error.
  4. Returned goods will be inspected upon receipt before a replacement or refund is processed.

5. Refunds

  • Approved refunds will be processed within 7–14 working days to your original payment method.
  • Shipping, handling, and installation charges are non-refundable.
  • If a replacement is requested, we will dispatch the replacement product after verifying the returned item.

6. Warranty Claims

All warranty claims are subject to manufacturer terms and conditions. Customers are advised to retain original receipts and warranty documents.

7. Contact

For any questions about our Return and Refund Policy, please contact:
Email: sales@measurementsystems.org 
Phone: +254798 519 942
Address: P.O Box 547-00618, Nairobi. Kenya