Privacy Policy

At Measurement Systems Limited, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or engage with our products and services. By using our website, you agree to the terms outlined below.

1. Information We Collect

We collect information to provide better services and support to our clients. The information we may collect includes:

• Personal Information: Your name, email address, phone number, company name, and job title when you fill out forms or contact us.
• Technical Information: Such as your IP address, browser type, device type, and website usage data collected through cookies and analytics tools.
• Transaction Information: Details of any orders, quotations, or service requests you submit.
• Communication Records: Emails, messages, or other correspondence between you and our support or sales teams.

2. How We Use Your Information

We use your data for purposes including:

• Processing product inquiries, quotes, and orders.
• Providing after-sales service, training, and technical support.
• Communicating about promotions, new products, and updates (only when you have opted in).
• Improving our website’s functionality and user experience.
• Complying with legal, regulatory, and warranty obligations.

3. Legal Basis for Processing

We process your personal data on one or more of the following legal bases:

• Your consent (for marketing communications or newsletters).
• Contractual necessity (when you purchase products or request services).
• Legal compliance (to meet regulatory or tax requirements).
• Legitimate interests (to maintain and improve our business operations).

4. Data Protection and Security

We implement strong technical and organizational measures to safeguard your personal information:

• Encrypted website connections (SSL).
• Restricted access to personal data for authorized personnel only.
• Secure servers and industry-standard firewalls.

5. Sharing of Information

We do not sell or rent your data. However, we may share limited information with:

• Authorized distributors or partners (such as SinoGNSS, Toknav, Muya, and Reed Instruments) for warranty and support purposes.
• Service providers who help us with website hosting, data storage, analytics, or communication.
• Regulatory or legal authorities if required by law or to protect our legal rights.

6. Cookies and Analytics

Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences and analyze traffic patterns. You can disable cookies in your browser settings, but some features of the website may not function properly.

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting obligations.

8. Your Rights

Under Kenya’s Data Protection Act and other applicable laws, you have the right to:

• Access your personal information.
• Request correction or deletion of inaccurate or outdated data.
• Object to or restrict certain forms of data processing.
• Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us at sales@measurementsystems.org.

9. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their individual privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated revision date. We encourage users to check this page periodically.